Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center

  • The Help section integrated into our Web Control Panel offers a collection of help articles and regularly asked questions. Aimed toward fixing any common issue that you may encounter, they are compiled by our support team of knowledgeable techs.

  • Top quality support service
  • Tutorial Videos

  • For those who’d rather discover how to deal with a typically experienced issue by watching an educational video, we have added a collection of video tutorials to our Web Control Panel. All the video clips are very short and simple to comprehend. They offer visual presentations of various web site management operations.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24x7 client care service and come with a 1–hour response time guarantee. Our practiced customer service technicians will be available 24 hours a day and will solve any issue that you may encounter within maximum one hour after the customer support ticket submission. In the majority of cases, a response will be provided to you within 20 minutes.