Technical Support Channels
A One–Hour Support Ticket Response Guarantee
Every single assistance request you send to us will be replied to within maximum 60 min. If your trouble ticket or e–mail requires further assistance from a sysadmin, we will without delay forward it and leave a note to inform you that your issue is being examined. If you make use of the Admin Services package, all of the services included there will be carried out at a time that is suitable for you.
A Topflight Customer Support Service
- We will be at your disposal twenty–four–seven to reply to any questions that you may have related to our Web Control Panel or any of the applications that we have pre–installed for your convenience on the server. In case you also require support handling server management tasks, you can have a glance at our Admin Services package, which includes data backup hard disk space, OS updates every week, server monitoring and rebooting services, plus software installation and troubleshooting procedures.
An Easy–to–Navigate Help Area
Each Linux dedicated hosting server is fitted out with our free Web Control Panel, which features a comprehensive knowledge base plus a group of how–to video tutorials. Whenever you require help with the Web Control Panel, just press the Videos or Help buttons located in the upper right corner.