If you ever experience a problem with your site and are unable to solve it on your own, ask the respective web hosting provider’s tech support staff to assist you to get the site back online. A swift resolution would be the most optimal scenario, but a lot of companies answer within twenty four hours or even more, all the more so if you are doing business with a hosting reseller. Even if the problem can be swiftly sorted out, your website may not work properly or may not be reachable whatsoever for a prolonged stretch of time, so you may lose prospective clients because it’s pretty unlikely that anyone would be dying to return to a site that is out of order. In this light, you need to make certain not only that you can touch base with your web hosting provider, but also that they can reply and assist you in a timely manner. If an app update doesn’t proceed as planned or you delete something incidentally, for example, the website should be restored quickly so as to prevent protracted downtime.

One-Hour Response Guarantee in Cloud Hosting

Our Linux cloud hosting include a 1-hour reply guarantee, so irrespective of what inquiry or difficulty you may have, we’ll always be there to assist you. The fact is, it seldom takes more than half an hour to get an issue resolved or an inquiry answered, and this is valid for both technical and pre-sales matters. Our support team members will be at your service 24x7, even on public holidays and weekends, which goes to say that you’ll obtain swift assistance anytime you need it. We realize just how costly time can be, so by the time we reply to your trouble ticket or email, we will have examined the issue and, if we haven’t sorted it out, we’ll supply you with more details on what you need to do on your end, if the circumstances require it. With our support services, you can be sure that there will be somebody to lend you a hand momentarily, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you post a customer support ticket via your hosting Control Panel or send an email associated with your semi-dedicated server, you’ll obtain a response within less than 60 minutes. You can touch base with us whenever you wish with regards to general, technical or billing matters and given the fact that we’re available 24 hours a day, you will always get help in a timely fashion. Depending on the particular issue or question, we will provide you with more information, rectify the obstacle if it’s been caused by something that’s within our reach or inform you what to do on your end if you need to edit some setting for a web app that we do not have access to. You can just forget about waiting for a whole day for every single response. As a matter of fact, in the majority of cases we answer emails and tickets within twenty to twenty five minutes max.