A live chat is a real-time method of communication between a website hosting supplier's support team and its clients. It's an efficient way to receive some information about the web hosting services or get some issue resolved since you are speaking with a live agent. The advantages of using a real-time chat service rather than calling or opening a support ticket are the reduced possibility of mistakes when you exchange information such as usernames or domain names, the faster response time since the communication is real-time and the fact that you don't need to stay on the chat all the time - you can do something else entirely while the agent investigates the issue involved. Furthermore, you're able to join a live chat room from any kind of computer that's connected to the Internet, avoiding the telephone rates that you'll have to pay in case you are calling to another country.

Live Chat Support in Cloud Hosting

We provide a live chat support service for all Linux cloud hosting that we offer and we can support you with almost everything in real time. If you do not have an account with our company yet, we're able to give you more info about the plans to help you to choose the most suitable package. If you are a current customer, we are able to assist you with any billing or general issue and even with plenty of common tech issues, for instance an e-mail address setup in a desktop email client. If you can't give us a call for whatever reason or you are in a country where we do not have a local phone number, the live chat is the best option to contact us. Of course, some matters need longer time to examine and test, therefore you'll need to open a support ticket to our technicians, however, we will save your time and help you with many troubles on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as part of our services, so if you have any kind of questions about our Linux semi-dedicated services, you can get in touch with our customer care team at any time regardless of whether you have already purchased your account or not. Generally, the chat service is for pre-sales, billing and general questions and difficulties, still we can help you with many tech questions too. We will help you choose the best package for your sites if you don't have an account yet, we can answer any billing questions or issues you could have or we can help you with setting up your new email address on your personal computer or smartphone - all of this will be done promptly because our live chat service is available all day, each and every day. Whenever you need assistance, you'll be able to speak to an agent and save a lot of time.