24/7 Customer Support in Cloud Hosting
The customer and technical support services for our cloud hosting packages are twenty-four-seven, therefore you can forget about waiting for a few days to receive assistance. In case you aren't our client yet, you can phone us, chat with an agent or send an e-mail. In case you currently have an account, you can open a support ticket in addition to the other three methods of contact. You're able to choose the most suitable way to contact us depending on what your location is or what kind of hardware you use. We can help you for almost any webhosting-related query that you have or issue that you may experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a ticket, but even in such a case the max reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated services that we offer include 24/7 customer and technical support, which means that whatever the issue you have, you can contact us and we'll assist you quickly. The guaranteed reply time for any email or trouble ticket that you open via your Hepsia hosting Control Panel is only 1 hour; usually the response time rarely exceeds 20 minutes. In addition, we have phone support with several local numbers around the globe as well as a live chat, so that you are able to get in touch with us and get more info about our services even if you don't have an account yet. We're able to assist you with any question or a problem you may have - payment methods, package specifications, e-mail setup, web hosting account settings, etc. If you employ our services, you won't ever have a scenario where you should wait for a few days to get a problem resolved like you may need to do with many other companies.
24/7 Customer Support in VPS Hosting
In case you obtain a virtual private server from our company, you can use several different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have several local phone numbers in the U.S.A., Great Britain and Australia as well as a live chat service. When you are an active customer and you need help with a technical issue that requires more time to investigate or resolve, you are able to open a ticket from your billing account or you'll be able to send an email message and we'll handle the trouble and send you a reply within one hour. The answer time is warranted 24/7, which includes weekends and holidays, yet for most problems it takes a maximum of 30 minutes to receive support. Our support service covers the VPS plus all of the pre-installed software it features, so in case you'd like to have help with third-party applications, you'll be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour max answer time guarantee, you will benefit from timely support when you acquire a dedicated server through our company. Our customer and tech support crews are available 24/7/365, so any time you open a support ticket from your billing account or you send an email about any problem with your server or the pre-installed software on it whatever the time of the day, you'll receive an answer within one hour, even during holidays. Our ticketing system is the better option in case the issue involved needs longer time to be solved or in case it has to be given to our administrators, as it's easier to track the communication sent on both sides. For general, billing and sales issues/inquiries, you can call us or talk to a live representative through our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also support you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 as well.